![]() ![]() First, verify no conflicts or other devices are present in the Device Manager. Your sound card may also be disabled, malfunctioning, or unavailable. If you are missing the Sound, video and game controllers category in Device Manager, your sound card drivers may not be installed properly. If this does not work, determine what device is not detected and resolve that issue first. If any other devices are listed, we recommend you remove those devices, reboot the computer, and let Windows re-detect the devices. If Other devices are listed, these could be the sound card or another conflicting device. If this doesn't work or cannot locate the proper files, get the latest sound drivers from your sound card manufacturer. If prompted for a location of drivers, try pointing it to your sound card CD or your Windows CD. As the computer is booting, the system detects the sound card and any of its devices and reinstall those devices.Under Sound, video and game controllers, highlight each device and press the delete key to remove the device.If you cannot locate additional information about your issue or resolve it, follow the steps below. Additional information about error codes, and help with Device Manager, is on our Device Manager section. If you open the device that is conflicting and view the properties, additional details about the conflict may be listed. If Device Manager reports conflicts, it's likely that either the appropriate drivers are not installed, or there's a device resource conflict. If no conflicts or other devices are listed, and your sound card is listed with no conflicts, skip to the next section.If not, skip down to the missing sound card section. Verify the Sound, video and game controllers category is listed.If other devices are listed, skip down to the other devices section. Verify no Other devices are listed by clicking View at the top of the window and selecting Show hidden devices.If conflicts exist, skip down to the conflicts section. Verify there isn't a conflict or error (yellow exclamation point or red X) next to any of the listed devices.If that is also grayed out, skip to the next section of this page. ![]() If this section is grayed out, change the playback Preferred device by clicking the down arrow and selecting the appropriate option. Check the check box for Show volume control on the taskbar.If this option is not available or is grayed out, skip to the next section of this page. Verify the Show volume control on the taskbar check box is checked.Double-click the sound icon in the Systray and verify that all the sound volumes are mid-way or higher.If you were able to check this box, click OK and close out of this window and the Control Panel.Verify the Place volume icon in the taskbar check box is checked.Open the Sounds and Audio Devices icon.If you changed the selection in the drop-down list, click OK in that window and the Taskbar and Start menu Properties window and close the Control Panel.If the drop-down list is grayed out, uncheck Always show all icons and notifications on the taskbar. If you see this icon, skip to the next section. If this icon is missing, follow the steps below. Check Windows volume control settingsĬheck for a small sound icon in the Windows notification area in the bottom right corner of the Windows desktop. If the software's sound settings are not muted, and you increased the sound volume in the software settings, but you still have no sound, continue to the next section. Unmuting the sound or increasing the sound volume often fixes the problem and restores your sound. Muted or very low sound is often a default sound setting in music or video playback software, and online video sites, like YouTube. Look for a speaker icon or sound settings in the software menu bar or status bar, and check if the sound is muted or turned down. Many software programs and games have settings for controlling sound output, and these settings can override the volume settings in Windows. If you don't hear any sound through your speakers when playing a song, video, game, or other sound-related activities, review the sections below for help on troubleshooting the issue.
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